Our Terms and Conditions of Sale, Use & Return Policy

International Mercantile Agen.cies, Inc. /Ima Brass

18 Home News Row, New Brunswick, NJ 08901 (USA)

Tele: (732)246-3900 Fax: (732)246-8040

Email: info@brass4u.com

 

Items ordered on our website are generally shipped within 2 OR 3 working days after receipt of payment.  We will notify you if items/s are not in stock.  We ship via FedEx Ground & Freight Services or U.S.Postal Service. Once your order is shipped we will advise you with tracking number with a link to track your shipment online.

 

SHIPPING IS FOB NEW BRUNSWICK, New Jersey. We ship our packages via different carriers to provide the best rates available to our customers. Freight costs will be calculated at the time of shipment based on weight, dimension, distance and delivery category. Due to the wide variety of our products total freight costs are not known until the order has shipped. Estimated freight quotes are available upon request. Large orders may qualify for freight considerations. Residential delivery charge is $ 4.95 for each package and in-direct signatures will be required by delivering Carrier.

 

Please feel free to ask questions before your order is shipped.

 

PLEASE DO NOT RETURN ANY GOODS WITHOUT READING THESE INSTRUCTIONS CAREFULLY 

If goods are damaged in transit then please contact the delivering Carrier immediately.  It is required by law that you must report damages immediately and notation be made on Freight

Bill.  For UPS & FedEx Ground packages please call carrier immediately.

  1. If in your opinion it is a CONCEALED damage, they are obliged to make inspection after goods are un-packed by you.  Please hold all original packaging.
  2. We only give credit for manufacturing defects.  If goods are returned for any other reason there will be a 30% re-stocking charge. (No credit for freight charges). No credit for 50% off and Special Ordered merchandise. If this is an order or back-order and you think you have cancelled the order then you must provide us with our Cancellation Number. 
  3. GOODS RETURNED WITHOUT ORIGINAL PACKAGING ARE SUBJECT TO 50% RE-STOCKING CHARGE. NO CREDIT FOR USED MERCHANDISE.
  4. We will send you a Return Label. You may return items for credit or replacement within 10 days of receipt of goods.
  5. PLEASE DELIVER THE BOX TO THE  Fedex driver whenever he makes the next delivery or you deliver to FedEx Office store. KEEP THE TRACKING NUMBER FOR YOUR RECORD.  If you call for pick-up there is a $ 10 fee by the Carrier. Please fill out the return Portion of Damage Merchandise report without which we cannot replace or credit your account.  For multiple boxes please call. Please call or fax us.